So I was gifted a $100 zwift gift card (I’m a newer Zwifter) with the intention of it being used for the subscription to help lessen the cost of starting up (also just bought a trainer, casette, etc…). I went to use it… and in the fine print it says that it can’t be used on monthly subscriptions… I contacted support to see if the gift card could be refunded and they said no that I should just use the generous gift in their shop. Well, I don’t ride their trainers so that takes out about half the products, and I’m picky about the other bike products I do use.
I listed it for sale for $95 but I’m sure I won’t have much luck because buying an online gift card sounds sketch (to me anyway). Does anyone have any other ideas? The person who bought the gift card doesn’t ride bikes she just knew I was getting an indoor trainer and was going to try Zwift as the platform.
Yeah, they’re all kinda screwy from an electronic payments standpoint. For whatever reason, Zwift is really seemingly trying to make it impossible to gift a subscription for their service. It took them many many years to grasp an annual subscription tier, and still haven’t figured out anything related to family plans.
No, that is actually not the point. My goal is to warn others / highlight that there is misleading info on the Zwift website. The way the site is set up to lead one from the subscriptions page - where a “redeem coupon” field is clearly visible - to the gift cards page is misleading. I am always saddened for people like you. Whereas my efforts are meant to help others not get tricked into wasting money, yours are targeting a single person. Think about that. Happy Holidays.
Nice try. From my vantage point your primary objective was meant to be combative and demeaning. However, because you and others appear to have lots of free time on your hands to comment on my remarks, it is sort of supporting my objective of raising awareness of the problem, so thanks! The number of posts with the words “Zwift,” “gift card” and “‘misleading” plus the fact that this topic stays fresh surely have an impact on whether this thread will appear if someone does happen to search ahead of time about gift cards. Best wishes in the New Year!
Indeed. I generally share my opinion if I think it can be helpful to others. Zwift have misleading info on their website at a time of year when folks may wind up being a bit more rushed than otherwise since work can be quite demanding at year end. I am not certain that any disclaimer about not being able to use for subscriptions was even visible when I purchased the gift cards. Now that it is there, I think it is still useful to keep this thread fresh and open so that others may stumble across it and avoid wasting their money.