I recently upgraded my Zwift PC and am now running Windows 11 Home, version 24H2 on a PC that supports the Zwift video capturing. However, the video clips that are saved have zero size or content. I have checked my Zwift settings and all looks good. I have opened a Zwift support ticket but I have just gotten bounced around and have had no progress on a resolution. Does anyone have any resolution suggestions? Thanks
The Zwift log file shows the following error.
[5:43:49] Got Notable Moment: NEW PR!
[5:43:49] [VIDEO_CAPTURE] Initiating delayed save after notable moment, delay = 4.000000
[5:43:49] Got Notable Moment: SET A TIME
[5:43:49] Requesting Notable Moment Screenshot, type=NEW PR!, delay=5.00, distance=1958.87
[5:43:55] ERROR LEVEL: [VIDEO_CAPTURE] WindowsFailure, 1 of 10, reasons=[“SaveMovieWriter: CreateSinkWriter failed”, “SaveMovie: reader or writer failed”, “Encoder: SaveMovie failed”, “VCW_StateMachine: Encoder failed”]