Apple TV Pairing and Run/Cycle Switching Issues


(Aaron Green) #1

Hi,

I’ve had all sorts of problems trying to use Zwift through my 4k Apple TV. So much so, that I have switched to using a Surface Pro (and no issues - both running and cycling).

Yesterday though I decided (after a few months) I’d try and get back to using Zwift on the Apple TV just for the convenience. Give it another go in other words.

The main issues I have had so far are:

  • initially I had problems when I wanted to switch from a run to a cycle or a cycle to a run. The problem is the small banner at the top - I would hover over it to change, but it wouldn’t allow me to change (i.e. I would swipe either left or right, but it would not get out of the mode it was in). Reinstalling the app made little difference as well

  • sometimes it does not give me the option of using my iPhone as a bluetooth device either - that is, if I try and pair a sensor (and my iPhone is connected and running the Companion app), it does not give me the option of using bluetooth for pairing

Anyway, last night I tried again - note that the Companion app and Zwift Apple TV app are fully up to date.

The pairing issue raised its head again - while I could pair my Wahoo Kickr trainer and the cadence sensor, it cannot find my heart rate monitor. Also I cannot get it to use my iPhone either for bluetooth pairing. My hypothesis is that as I have been using a Surface Pro (and Ant+ dongle) as my existing set up, there are some legacy pairing issues that need to be discarded or reset. In other words, is it possible to completely reset all pairing and start again (with the Apple TV)?

Also I did manage to switch to running last night, but oddly the pairing screen is completely unusable - the pairing boxes are flying across the screen!

Sorry this is a bit of a ramble - it is just that using the Apple TV for Zwift has become unworkable - I am willing to give it another chance though.

In summary, the issues are:

  • sometimes switching between the two modes causes problems
  • weird behaviour on the running front page (pairing boxes unstable)
  • inability to get the bluetooth pairing option to come up and not being able to pair my heart rate monitor

Thanks,
Aaron


(Vincent W.) #2

Hey Aaron, thank you for the heads up! I’ll investigate with the rest of our team and update this post.

Edit: @Aaron_Green A few questions:

  • Which specific heart rate monitor are you trying to pair.
  • Do you have a video of the Ride/Run toggle issue?
  • What cadence sensor are you using?
  • What running device are you pairing to? (treadmill, footpod, etc)

As for resetting preferences you should fully delete the Zwift app and reinstall it.


(Aaron Green) #3

Hi,

After some more testing, I came to the conclusion all the issues I have been having with the Zwift app are actually being caused by the Apple TV!

The reason is, I recently subscribed to Fulgaz (to supplement my Zwift rides) and I was having similar issues with the icons whizzing across the screen. I tested my Apple TV on more than one TV and the same problem.

In the end, I returned my Apple TV and now have a new one. Both Zwift and Fulgaz are fine now.

Thanks for your help!

Cheers,
Aaron