Everyone please update to version 1.30.1 at your earliest convenience. Thanks for your patience while we sorted this one out!
I’ve been playing around with this some more today. It seems that the app isn’t actually crashing but opening slowly and atv is returning to the app menu. The Zwift app is still opening in the background.
Don’t click on the Zwift app again.
Instead give it a minute after the app appears to have closed then tile your apps to bring the Zwift app that is loading in the background back to the front and it should open
It doesn’t appear to be available yet. When will it be?
13.0.0 loaded for the first time today though…
@R_Arden_PCC1
It may take a few hours to propagate to all App Store servers worldwide.
You might also try clearing the cache for the Zwift app. On Apple TV that’s done by uninstalling the Zwift app.
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Thanks!!
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Downloaded 1.30.1 and opened Zwift without crash. Have not ridden yet, but so far so good.
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Cheers again guys. Just tried that tonight and it worked. Never knew about the tiling option by double pressing the TV button. Just like Alt + Tab on a PC
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Thanks for that. No issue loading and getting in tonight having updated but still having random connection drop outs in game. I don’t think I’ve had any connectivity issues in the last year up until this issue. Does anyone else have problems ?
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I had to delete and reinstall the app, which has the new patch and update. It’s working now
@Iain_Watson1
During the triage of this issue - we discovered that a poor WiFi network contributed to the crashes during app launch. This is one reason why some people with identical ATV hardware and OS versions crashed and others did not.
We have a support article with suggestions on how to improve the internet connection at your end. Please try those things.
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Thanks to the Zwift team for recognising this issue and resolving it in what I thought was a timely manner
Well done team and Zwift is still my favourite training software