Smartphone and Zwift HUB cant connect

[Daniel_Klaus1 (Daniel)]

Hello,

I have a Samsung Galaxy S20 FE. I have both the Zwift and Zwift Companion apps installed. When I start the Zwift app the trsiner tries to find the device via BT and ANT. The ZWIFT HUB also appears in the mobile phone’s BT search. When I click on it, the message “This application requires an app” always appears on my smartphone. But I can pair the device. But no connection is established. I don’t understand what the problem is. I have already restarted the smartphone.

[Milan_Rost (Milan)]

@Daniel_Klaus1

Samsung Galaxy S20 FE

Afaik this phone has no ANT+, you have to pair with Bluetooth.

@Daniel_Klaus1

I have both the Zwift and Zwift Companion apps installed

You can’t run both apps on one device!

@Daniel_Klaus1

ZWIFT HUB also appears in the mobile phone’s BT search

Don’t start BT search on the phone, delete the Hub from the list, start Zwift and let it pair.

[Daniel_Klaus1 (Daniel)]

Hi Milan,

Thanks a lot. That was the problem. I had to start BT at the smartphone and then klicking on powerdelivery button in the app. Now he finds it.

The manuell BT activation over the Smartphone was the problem.