Which I want. So looks like I’ll be selling my Tacx Neo 2t and victory and zwift ride here I come!
I had heard that…but for some reason got it in my head it needed a new freehub (cog was some kind of direct connect) but did not see one.
Nah it’s just a cassette with one sprocket. The trainers with and without the cog are the same.
If you want a version of virtual shifting that is hardware agnostic then try IndieVelo. They’ve shown that the Zwift solution didn’t have to be so closed - but then they’d have sold less hardware. Given Zwifts current record with hardware I’d be giving any of their products a hard swerve.
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Replacing broken stuff isn’t really good customer service is it? It’s the bare minimum and legal requirement in most jurisdictions. For sure, it’s better than the product breaks and they do nothing, but it’s not good.
Good customer service would be making and selling products that worked well and didn’t break.
It’s odd that we’re at a stage where we think companies like Stages, Wahoo, Garmin are good because their stuff breaks but they send out a new one.
Remember, what they send in most cases will be the same flawed product. And sure occasionally you might get something with a fault, but if you have a long list of things that have been replaced by the same company, clearly all they do is sell poor quality products.
That’s more or less why Stages went out of business - we pretty much all had a replacement power meter (that didn’t work either) The problem is, the only way for the business model to work is for them to add the cost of all these replacements into the price for buying one. So either you’re paying for this stuff anyway, or the company goes bust and then everyone has got a product that has no support.
Ultimately if you buy a trainer or whatever you presumably just want to sit on your bike and cycle on it. You didn’t buy it to go through a process of faffing about with customer services or testing how good they are. DC rainmaker is in the position where he doesn’t want to use the products, he wants to faff about with them, contacting customer services, trying new firmware etc. But he’s not a really customer is he? He gets paid to do that - even if not directly.
I’d happily test all these products and faff about, but that would make me a consultant charging them a fee, not someone who is handing them money.
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100% Agreed! These days, many products are disposable -no one builds anything to last forever. When I had an issue with a brand-new Elite product, all I got was a 24-hour e-mail delayed BS response (no one to speak with), and after a week of wasted time I got nothing. It’s refreshing when companies like Wahoo own up to their mistakes, as they did with the Kickr 2018 years after the written warranty was expired.
Btw, I don’t really care for his marketing pitch, Shane Miller appears to be more transparent.
They are all shills.