Mac Pro - Crashes when detecting sensors


(Daniel Connor WBR A) #1

I’ve had two crashes around the time when I am detecting sensors. I think this happens when I click done. Using a Mac Pro, Kickr and Tickr. This happens before the ride actually starts thankfully. Does this send a crash report to you? I can get some OS info if required.


(Jon Mayfield) #2

Hi Daniel, thanks for letting us know. What you could do is this:

  1. Run the game again and get it to crash, then click “report” and there will be a window with a bunch of text in it. Copy all that text.

  2. Email support@zwift.com and paste all the text in along with your basic description, ie “Mac crashes after pairing device”.

That info should let me figure out what is going on, and it gets it properly logged into our system.