Clearing all kind of caches, cookies, history in all of my browsers didn’t work.
Deleting both the app itself and the “application support” files in the library, and then re-installing didn’t work. But killing the (wired, in my case) internet connection and restarting the app to provoke the username/password dialog did the trick. Ready for some VO2max now to let off steam…
You’re not wrong, but I think it’s overly confusing directing people to do it via the browser at all. Clearing Internet Options does the right job in Windows with fewer steps and no confusion over whether you need to clear data in IE/Edge/Chrome/Firefox etc. Not aimed at you, Zwift’s own support page is like this too.
Thank you @Dave_ZPCMR . I rode with a YouTube video this morning. My 6 am brain wasn’t up for remembering how to get to Internet Options. I just tried it on the laptop I use for this and clearing it all seemed to work.
I get a lot of notifications from Zwift during the day, why couldn’t “our set up stinks, please do this before you ride…” be one of them.
My interaction with the app is 10 min before go time…it’s not a lifestyle. Ok, some days it is.
Hi Folks been struggling with this error all morning and finally got the app working again
I cleared the internet history
Unistalled the App
then deleted the c drive programme x86 folder and all zwift files and then rebooted the systems
then reinstalled a clean version of the app after checking the X86 folder was fully deleted
logged back in via zwift updated all working