error message


(Andrew Cowan) #1

hi, downloaded program a couple of times but keep getting error message “cannot find required data files”. Can you help.

Thanks Andy


(Eric C. (Zwift HQ)) #2

Hi Andrew,

Please submit a support ticket and include all the log files from your Documents\Zwift\Logs folder. That will let us track the issue better.

Thanks!


(Denis Marchand) #3

I am getting the exact same message on my PC dedicated for Zwift.  


(Eric C. (Zwift HQ)) #4

We have a new installer out, actually. Can you uninstall and try it with again by downloading the latest from our website?


(Denis Marchand) #5

I downloaded the app today Eric. Thus, I would assume it is the most recent/latest version?


(Konrad Konrad (RadSportKollektiv)) #6

I got the same error. In the log/log they say 

unable to load texture file Environment/structures/…

and

unable to load texture file Environment/Buildings/…

And these folders are missing. In /programs/zwift/assets/environment there are only ./road and ./SkyDome.

Installer downloaded yesterday. Today’s update. Win7 64bit german, NTFS.

 

I try to install it on an external FAT-drive. Probably it helps.