Hello everyone, I recently changed my TIM adsl with FWA Vodafone. A zwift update came out that I can’t install. I uninstalled zwift, deleted the zwift folder in documents and then reinstalled zwift. After half an hour of writing update, I get an error with the following message: " update failed during patching. Error code: Z117 at Line 602 in Patcher.cpp. I’ve read around that it happened to others with the Vodafone provider. Everyone they solved it by connecting to a fixed ADSL line. But I have a fixed PC and I can’t connect to another ADSL line. I also have Vodafone as a mobile line. Does anyone know how to solve this?
The usual issues with error Z117 are noted on our Support Hub. Please read through that and try suggestions.
If files were corrupted during the download for whatever reason, it’s possible that those are preventing the installation from running smoothly. If the things in the first article do not help - you may need to thoroughly delete everything Zwift-related on your hard drive and do a clean re-installation. Instructions for that are here.
Please pay attention to the steps where you move your Personal Best and custom workout files somewhere safe before you delete everything else.
the problem was related to my Vodafone line. As suggested by zwift support i copied the contents of the download/zwift folder into the program(x86)/zwift folder. Now the program starts without updates but as soon as I get to the login screen the app crashes and takes me back to the desktop without giving any errors.
Hello, as Stefano I’ve the same issue too.
I’m not able to update with Vodafone Mobile Provider.
If I use any other provider, even mobile, the update works; so the following suggestions proposed:
* You are not an Admin on your machine.
* There are special characters in your admin account user name.
Special characters include symbols and punctuation.
* Another program on your computer is interfering with Zwift.
* You have less than 4GB of free space on your hard drive.
have nothing to do with it.
Is there any update on this topic? Why only Vodafone Mobile can’t reach your update HUB? is there any server not so trust that Vodafone could block?
Link Regards,
Luigi
VPN might help
Hi there. This is Juan from Zwift. Thanks for being in touch with us. It’s definitely unusual that it’s happening.
Would you mind confirming if this happen for all downloadable content or just Zwift? Anyhow, I see that you have already contacted us via email, let’s continue that conversation. We will be happy to give you an appropriate follow-up.