I haven’t Zwifted for a while but am setting up the systems to roll back into it. I use Windows 10 and a Samsung S10 android phone. I also use the preferences software.
I did a quick few minutes to test the gear, ANT batteries etc and all appears to work fine. I then noticed that there was no connections to my Garmin or Strava account. Checking my companion app it said I was still Zwifting - although I was not.
I deleted everything from my computers and phone. This includes the files and directories in the 'Documents>Zwift directories. I have manually rebooted my computer and phone and did a fresh install on one computer and my phone. I have not reinstalled preferences. I disconnected Strava and Garmin and reconnected them. I then started a ride for a few minutes and saved it. The companion app said I was still riding, and noting connected vis Strava or Garmin. I deleted the Zwift programme from my computer - so I ONLY had the companion on my phone and no Zwift programmes anywhere else - and it was telling me I was still riding.
The companion app has not told me I am not riding any more (after about 30 minutes of phantom recording the time (no distance though).
I have clean installed everything and removed all of the old directories/folders.
Any ideas anyone please?
Thanks in advance.