# Zwifters Disappearing or Going off Course **URL:** \ **Category:** Bugs and Support\ **Created:** [July 16, 2022, 9:43pm UTC](https://forums.zwift.com/t/zwifters-disappearing-or-going-off-course/586982 "2022-07-16T21:43:12Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Garcia\_Rocha\_Braussi](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/garcia_rocha_braussi/32/468229_2.png) [@Garcia\_Rocha\_Braussi](https://forums.zwift.com/u/Garcia_Rocha_Braussi)\ **Post date:** [July 16, 2022, 9:43pm UTC](https://forums.zwift.com/t/zwifters-disappearing-or-going-off-course/586982/1 "2022-07-16T21:43:12Z")
Hi there, hoping to get help with this. I am relatively new to Zwift and have been enjoying the fun and the races. I have an iPhone and a set up in our garage that worked perfectly until the latest update. From never encountering any issues I now cannot race on Zwift. I simply cannot see the riders and after testing with a friend I noticed that as soon I am off wifi I disappear from Zwift. I tested internet and it works perfectly therefore is not lack of connectivity. I use my iPhone to ride and never, ever had issues before last week since the latest update. Not sure what to do. Is super frustrating as I don’t want an app that causes more pain than joy and it shouldn’t be that hard to use it. ---
**Author:** ![Steve\_Hammatt](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steve_hammatt/32/210763_2.png) [@Steve\_Hammatt](https://forums.zwift.com/u/Steve_Hammatt)\ **Post date:** [July 17, 2022, 7:27am UTC](https://forums.zwift.com/t/zwifters-disappearing-or-going-off-course/586982/2 "2022-07-17T07:27:09Z")
It sounds like you’re having connectivity problems. That’s why you can’t see other riders. You mentioned being “off wifi”. Are you trying to ride using your phone’s mobile data connection? ---
**Author:** ![Garcia\_Rocha\_Braussi](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/garcia_rocha_braussi/32/468229_2.png) [@Garcia\_Rocha\_Braussi](https://forums.zwift.com/u/Garcia_Rocha_Braussi)\ **Post date:** [July 17, 2022, 8:48am UTC](https://forums.zwift.com/t/zwifters-disappearing-or-going-off-course/586982/3 "2022-07-17T08:48:30Z")
Thank you for your reply. Yes, always did and never had any issues previously. I also checked internet to see if I was offline and nope I wasn’t. As mentioned this only happened last week after the latest update. I went downstairs, Zwift requested for the app to be updated, I did it and since then I am off Zwift. Only when I am in my home using home internet the system is back again. As soon I step out I can’t. This is new and super frustrating ---
**Author:** ![James\_Zwift](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/james_zwift/32/467851_2.png) [@James\_Zwift](https://forums.zwift.com/u/James_Zwift)\ **Post date:** [July 29, 2022, 10:28am UTC](https://forums.zwift.com/t/zwifters-disappearing-or-going-off-course/586982/4 "2022-07-29T10:28:08Z")
This is (likely) due to a mobile data issue that we are currently investigating.