I posted this in reply to someone elses post but thought it would be good to start a new thread as this is concern about Zwift Support. I am very close now to just giving up on Zwift and finding an alternative for my indoor training. Shame because I met a lot of nice people on the WSR rides.
Perhaps Mr Min needs to direct a little more resource into his support system because this is ridiculous.
My reply to someone experiencing a similar support problem to my own:
I have the same problem - no response from Zwift other than “we are experiencing high volume”, please be patient. The first support ticket came back with a message indicated that the support request hadn’t even been read properly. The second ticket came back saying it would now go to technician - a week later. We are now two weeks later and I have been very patient - but still paying for a service that I am not receiving.
Zwift worked for me for months - then I started getting dropouts even though I haven’t changed anything in my setup.
All I have asked is for a technician to look at my log files and point me in the direction of the problem.
This is shocking lack of customer support.