# Zwift stuck at login screen

**URL:** <https://forums.zwift.com/t/zwift-stuck-at-login-screen/9039>\
**Category:** Archived: Tips and Troubleshooting\
**Created:** [February 29, 2016, 12:42pm UTC](https://forums.zwift.com/t/zwift-stuck-at-login-screen/9039 "2016-02-29T12:42:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Marc\_Howells](https://avatars.discourse-cdn.com/v4/letter/m/91b2a8/32.png) [@Marc\_Howells](https://forums.zwift.com/u/Marc_Howells)\
**Post date:** [February 29, 2016, 12:42pm UTC](https://forums.zwift.com/t/zwift-stuck-at-login-screen/9039/1 "2016-02-29T12:42:22Z")

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Hi,

&nbsp;

When launching the Zwift program I get the “Log in. Welcome back Marc” screen with a squirrel on a turbo, but nothing moved on from there. I am particularly frustrated as I literally just signed up to the paid service, so I’m currently wasting my money.

Please help.

&nbsp;

Many thanks

Marc&nbsp;

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**Author:** ![Paul\_Allen](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_allen/32/414916_2.png) [@Paul\_Allen](https://forums.zwift.com/u/Paul_Allen)\
**Post date:** [February 29, 2016, 1:16pm UTC](https://forums.zwift.com/t/zwift-stuck-at-login-screen/9039/2 "2016-02-29T13:16:58Z")

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You might need to update Internet Explorer.

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**Author:** ![Marc\_Howells](https://avatars.discourse-cdn.com/v4/letter/m/91b2a8/32.png) [@Marc\_Howells](https://forums.zwift.com/u/Marc_Howells)\
**Post date:** [February 29, 2016, 1:58pm UTC](https://forums.zwift.com/t/zwift-stuck-at-login-screen/9039/3 "2016-02-29T13:58:07Z")

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Does the program use Internet Explorer then?&nbsp;

I assumed it’s standalone software?

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**Author:** ![Paul\_Allen](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_allen/32/414916_2.png) [@Paul\_Allen](https://forums.zwift.com/u/Paul_Allen)\
**Post date:** [February 29, 2016, 2:05pm UTC](https://forums.zwift.com/t/zwift-stuck-at-login-screen/9039/4 "2016-02-29T14:05:38Z")

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The log on screen uses IE and you need to make sure it is up to date.

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<div class="post-metadata">

**Author:** ![Marc\_Howells](https://avatars.discourse-cdn.com/v4/letter/m/91b2a8/32.png) [@Marc\_Howells](https://forums.zwift.com/u/Marc_Howells)\
**Post date:** [February 29, 2016, 5:17pm UTC](https://forums.zwift.com/t/zwift-stuck-at-login-screen/9039/5 "2016-02-29T17:17:08Z")

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Thank you Paul.

I tried to update Internet Explorer, but I couldn’t until I installed some windows updates. Did all these, re-launched Zwift and it worked!

So not sure if it was the windows update our the Explorer update, but it’s now sorted.

&nbsp;

Cheers.&nbsp;