Zwift shuts down—Will not open on MacBook

I have been using Zwift for about a month. I use Garmin footpod. Have not had any issues until tonight

I logged in for a run and it appears to be loading. However, then it pops up “zwift app quit unexpectedly”. Tried several times and it won’t work

I deleted the app and reloaded. Same problem.

Anyone else having this issue or know how to correct?

Hi @Erik_C
Welcome to Zwift Forums.

I checked your most recent session logs on our server, and your Macbook is running OSX Catalina v10.15.

When Catalina rolled out, Apple introduced folder security features where you have to explicitly allow apps to access the Documents folder. If you don’t? The apps may not run at all.

See this article on how to manually allow that on a per-app basis.

If that method doesn’t work, it may be simpler to uninstall & reinstall Zwift and when you run it for the first time, allow it to access your Document folder. BUT BEFORE YOU DO - save your personal bests and custom workouts. Follow this procedure to save those personal bests and custom workouts

Thanks! That’s exactly what it was— folder permissions.

I allowed access and works fine

THANKS!

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Perfect! Fixed the same crashing issue on my Macbook. Thanks!

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