# Zwift Ride (on iPad) can’t shift up

**URL:** <https://forums.zwift.com/t/zwift-ride-on-ipad-can-t-shift-up/658775>\
**Category:** Bugs and Support\
**Created:** [November 4, 2025, 9:16pm UTC](https://forums.zwift.com/t/zwift-ride-on-ipad-can-t-shift-up/658775 "2025-11-04T21:16:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Konrad\_Langworth](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/konrad_langworth/32/532153_2.png) [@Konrad\_Langworth](https://forums.zwift.com/u/Konrad_Langworth)\
**Post date:** [November 4, 2025, 9:16pm UTC](https://forums.zwift.com/t/zwift-ride-on-ipad-can-t-shift-up/658775/1 "2025-11-04T21:16:55Z")

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I have had a Zwift Ride for 4 weeks. This week it stopped letting me shift up the virtual gears mid ride. I updated the firmware using the companion app and during a race I could shift up for the first few minutes but then lost the ability again, so had to cancel out. Any idea what this is?

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**Author:** ![Paul\_Southworth](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_southworth/32/538336_2.png) [@Paul\_Southworth](https://forums.zwift.com/u/Paul_Southworth)\
**Post date:** [November 4, 2025, 9:20pm UTC](https://forums.zwift.com/t/zwift-ride-on-ipad-can-t-shift-up/658775/2 "2025-11-04T21:20:29Z")

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Since this might be faulty controls, I would contact support immediately so you start that process in case they want to replace them. If you spend a lot of time working on it without contacting support, and you don’t resolve it, you have longer to wait.

Some other possibilities include the trainer firmware - you didn’t mention your trainer but whatever it is may have a manufacturer app to update it, or Bluetooth disconnections - you didn’t mention your game device so I can’t say much about that.

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**Author:** ![Paul\_Southworth](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_southworth/32/538336_2.png) [@Paul\_Southworth](https://forums.zwift.com/u/Paul_Southworth)\
**Post date:** [November 5, 2025, 12:45am UTC](https://forums.zwift.com/t/zwift-ride-on-ipad-can-t-shift-up/658775/3 "2025-11-05T00:45:07Z")

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Sorry I missed the iPad detail in the topic name. If you want to check for Bluetooth disconnections, on an iPad you can upload a log file to [trainerdx.com](http://trainerdx.com) and it will show you if that happened. My guess is there is a problem with the controls but you could check logs if you’re interested. Instructions for finding the logs are here: [Locating Log Files](https://support.zwift.com/en_us/locating-log-files-BykKO63fr#iOS)

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<div class="post-metadata">

**Author:** ![Konrad\_Langworth](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/konrad_langworth/32/532153_2.png) [@Konrad\_Langworth](https://forums.zwift.com/u/Konrad_Langworth)\
**Post date:** [November 12, 2025, 12:49pm UTC](https://forums.zwift.com/t/zwift-ride-on-ipad-can-t-shift-up/658775/4 "2025-11-12T12:49:44Z")

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Thanks Paul, the fact that the face buttons of the right controller worked but the shifter didn’t suggested the Bluetooth wasn’t the issue. I reported to Zwift and they sent a replacement (thankfully just within the 30 day warranty period) but I do worry if it happens again after 30 days as the Zwift ride needs that button to shift gears!