Hi in my last ride suddenly the left controller started to spin. It started with the fact that automatic U-turns were made. Then I had to notice that the arrow keys to the left and down no longer work. When I open the menu with the up arrow key, everything jumps back and forth by itself. A reset with the 30 sec. Z button did not work.
Is there any other solution?
Contact support and ask for replacement
I wrote to support. In the meantime, no more buttons work. When driving, the bar menu opens like wild and U-turns come. Unfortunately, the quality leaves something to be desired.
I have the same problem and wrote to the support saturday and still now answer, so i cant use my 1 month old bike. I can see many others have had the same problem and got a new handlebar. i think it is because sweat is coming inside the handlebar control unit, even when i clean it every time:-(
I have the same issue since yesterday 15.01.
Did you get any answer from Zwift support yet?
This is Haziel part of the Support team from Zwift, I was able to find your ticket and reply with steps to find the solution to your concern.
Please review your inbox in the coming hours for steps to continue assisting you.