The controller works, has been charged, but stays red. I’ve tried hard reset, companion app firmware update with no result. What next?
Contact support ASAP, so you don’t waste time troubleshooting something that may need to be replaced. If they offer you a solution that doesn’t involve replacement, please let us know what it is. As far as I know, if a reset fails, they are likely to send you a new set of controls.
Welcome to the forums. This is Haziel, part of the Zwift support team.
I appreciate all the details about the issues with the handlebars. I’ve already opened a support ticket so we can provide the right follow-up.
Please keep an eye on your inbox. You should receive an update shortly.