Zwift Ride arrow buttons not working properly

I recently got the Zwift ride frame. Everything worked perfect for about a week. Now when I go to use it the down and right arrows do not work in the menus, but up and left do. In game my “bike” will make “u-turns” every 10 seconds, as if I was holding the down arrow constantly. Hard to get a ride in when all you do is circles! All other functions work on the left controller, and the right controller works fine too.
I’ve tried the hard reset and it didnt help. I’ve also followed the instructions to get into Calibration mode but the light never turns white, it stays flashing blue.
Help! Not happy to have spent a bunch of money of something I cant use!

A post was merged into an existing topic: Ride Controller issues [firmware 1.2.0]