I had a similar issue where the left controller would not connect. Contacted Zwift help and they sent me an article relating to calibrating the play controllers. Note the article only says to calibrate if told to do so by Zwift. Anyhow, this seems to have fixed the connection issue I was having. Suggest you contact Zwift help for support.
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I wrote the same text to Zwift Support…
What is this “calibration” exactly. How do you do it?
This is how to do it but take note that you should only do this if advised to by Zwift support.
Same issue with left controller on Windows 10 PC. All firmware is current. I’ve cleared the known device file and restarted Zwift but have the exact same problem. It appears the right controller does keep its connection.
I have not messaged Zwift Support since I cannot yet find the link to do that.
Marked as a solution to raise visibility on workarounds. Please feel free to update thread with questions and comments
Hi folks,
We’re investigating issues with Zwift Play appearing connected on the pairing screen, but not fully connecting and communicating with Zwift otherwise, as well as an issue with the Play disconnecting and reconnecting rapidly. Some of these have been addressed in Game Update 1.45.0, and more will be fixed in upcoming game versions, but there are two workarounds that have been successful in preventing these issues:
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If your Play controller/controllers seem paired, but button presses aren’t working first, relaunch Zwift with both Play controllers turned off. Then pair them one at a time on the pairing screen, allowing the battery level indication to appear before pairing the next controller or continuing to the next device or screen.
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If your Play controllers communicate with Zwift, but are intermittently disconnecting and reconnecting plug your Play controllers into a power source while you Zwift.
In addition to these workarounds, it’s also best to make sure that your device’s OS and bluetooth drivers are up to date.
If you’ve already tried these steps and are still having issues, please don’t hesitate to reach out to Support and/or follow up here.
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I am currently having the same issues with the same symptoms as D Hardy. I have updated the firmware on the controllers. I have purchased a new USB hub and dongle to move the dongle closer to the controllers. I have tried both Windows 11 and Windows 10 versions on 2 different computers still without success. I have turned controllers on after Zwift program has booted without success. Initially, I had intermittent connection issues, then with the new USB hub, it seems to connect just like D Hardy describes in his email. The Zwift Play controllers show they are connected on the computer screen, the lights on the controller are both solid blue. I see the icon showing connection when I ride, but the controllers do not function. I am at a loss on what to do now for they simply will not work even though they show they are connected on either PC computer running WII or W10.
Well I tried your options and still my left controller will not pair.
One unique thing that I did notice is that when I turn the left controller on by pressing the Z button on the controller and it goes to blinking blue Z I will see the left controller show up in the steering screen of zwift, it will show the bluetooth symbol and the battery symbol/bars and the box that you check. Any way when I check the box to get it to connect it will not the controller will just keep blinking until the controller turns off. I will turn it back on and the controller will just blink blue Z.
But here is the thing that I found, if I press the Z button to turn it off and it powers down The steering section will keep showing the left controller.
I then tried the right controller and when I power on the right controller the steering section will then show the right controller but it will keep showing the left controller even though I powered it off. ANyway the right controller will then connect and I feel the buzz of the right controller. Now if I power off the right controller the steering section in zwift will then remove the right controller from the list but it will keep showing the left controller even though it has been powered off the entire time that I was connecting the right controller.
It is just odd that the first few rides once I received my play they worked just fine, this is even with the last zwift software version. It even worked just fine once with the current software version. I believe that the last time they worked I also had the most current firmware version installed in the controllers. Then the next time I went to do a ride the left controller just stopped connecting.
Support emailed me this procedure. I did it twice. Neither worked.
The first time the power, cadence and controllable all worked fine, but the steering on repack rush was intermittent. It worked initially, then the right failed and I could only steer left. There were numerous vibrations from the Zwift Play devices, which I imagine was it connecting/disconnecting. When I went to the pairing screen and tried to re-connect the steering Zwift app became unresponsive and crashed.
After the second time through the procedure the reverse happened. The steering stayed connected, but the power source, cadence and controllable said no signal. The avatar never moved of course. When I played with the pairing screen to try and fix the power/cadence/control zwift again crashed.
Its a Windows 10 computer about 3 feet away from the bike/zwift play. Very, very rarely have problems with Zwift & connections until trying to connect to Zwift Play. After the second crash, I left Zwift Play off and restarted Zwift app. It still said no signal on all my connections and couldn’t get it to connect. So I restarted the computer (again leaving Zwift Play off) and then power/cadence/control/HR connected and I was able to ride no problem.
Hi folks, I’m sorry to hear some of you are still having connectivity issues even with the workaround. I’ll escalate internally that the workaround is not proving effective for everyone.
The crashing issue should be solved very soon on your PC as 1.43.3 rolls out. More details on that are described in this thread: Zwift Play connection and crashes - PC, Android [June 2023] - #94 by Local_TimePlease
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Hi @D_Hardy , I’ve reached out to you directly via email to better analyze your setup and address the issue. The fix for this game issue should address your pairing issues, but I’d like to make sure that you’re not experiencing a different, but similar issue.
could it be a Bluetooth driver issue? Apart from one time where the right hand controller didn’t connect mine have been rock solid
2 days old 2 failed attempts !! followed the connection instructions above and still no good. Bike is approx 1m away from PC max.
Yesterday I got 15 mins before issues started today It disconnected 1m before race so just took them off.
was hoping new update would of made these more stable
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Can you clarify what version of Zwift you’re running?
I’m using the latest update1.43.3 on PC
It should be fixed now. 100% of users have the fix enabled.
This did not fix the connection issue for me. I am on pc
The rollout has only just been completed in the last few hours so perhaps next time you ride?
I am on 1.43.3 tried today to connect a few different ways and had no success. I did get a couple different work arounds from zwift of course tried those first.
Does seem to be a Bluetooth issue and zwift emails acknowledged as much directly and said they were working on a solution for the issue. So it is a known issue that they are trying to resolve but thanks for your input.
I did complete a small ride today and it is improved somewhat. At least the game doesn’t crash. The Play controllers do connect but constantly disconnect and reconnect. With that said they are working and not crashing the game so I feel with a little more time they should be able to fix the connection issues that are still causing problems.