Did you receive the $2 refund that our agent promised you on October 7? Enough time has elapsed that you should have seen that on your card statement.
For those reading along wondering why there’s a small discrepancy on the bill - Zwift is required by local laws to apply tax in certain jurisdictions. A detailed FAQ on this issue can be found on our support.zwift.com
Compliance with a slew of tax laws within many US local jurisdictions as well as the laws of multiple other countries is a complex process for our Finance, Accounting, and Web teams. Implementing them correctly so we’re in compliance with all of them AND in a manner that makes it painless for Zwifters takes time. Your frustration is readily apparent, and we wanted you to grasp the scale of this global undertaking.
We appreciate your patience while we continue to hone this to a smooth polish. If you would like to address your specific bill, please email us back and our agents will be happy to help.