Zwift not working on Elite Drivo

Hi, we used are Elite Drivo on a laptop and it worked fine. It this year, I have to switch to my desktop. Zwift launches on the desktop (windows 10 fast gaming machine) however the rider does not move. The Elite Drivo works with the same computer using Elites E- training software. Very frustrating. Support has been contacted but still waiting. Just a long shot here but, any ideas?

How are you connecting the trainer to the PC?

With the provided ANT lead / dongle. It is very close to the computer / within a few inches.

The dongle should be next to your trainer not the computer. Hence the reason for using an extension lead.

Perhaps take a screenshot of your pairing screen and show us (A key).

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