Zwift Not Recognising my KickR


(Mark Mathews) #1

Hi There Zwift

I tried doing my very 1st ride with Zwift this afternoon on a brand new KickR but have not been able to get Zwift to recognise the KickR at the Launcher screen.

The launcher detects the USB Ant+ stick (USB2) and shows the screen for paring of devices, but does not show the KickR on the screen for pairing.  I have tested that the KickR Ant+ is working by connecting it to my Garmin Forerunner 310XT, and I have tested that my USB2 Ant+ stick is working by transferring data via Garmin Express.  All works fine.  After properly shutting down Garmin Express, I restarted the launcher and it recognised the USB Ant+ stick but still does not show the KickR on the screen for pairing.

Any suggestions please?

Just one note - when I registered for Beta, I noted that I had a CycleOps Pro trainer, but I have since purchased a KickR.  Do you have my User ID configured to only recognise zPower and a speed sensor??

Regards
Mark


(Eric C. (Zwift HQ)) #2

Hi Mark,

I’ve created a support ticket for you.