# Zwift Not Connecting

**URL:** <https://forums.zwift.com/t/zwift-not-connecting/12215>\
**Category:** Archived: Tips and Troubleshooting\
**Created:** [April 23, 2018, 10:01am UTC](https://forums.zwift.com/t/zwift-not-connecting/12215 "2018-04-23T10:01:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Matt\_Keen](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Matt\_Keen](https://forums.zwift.com/u/Matt_Keen)\
**Post date:** [April 23, 2018, 10:01am UTC](https://forums.zwift.com/t/zwift-not-connecting/12215/1 "2018-04-23T10:01:24Z")

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I recently changed my network setup to a full Ubiquiti setup with AP’s and a Security Gateway. After enabling the required ports zwift connected for a few rides and then stopped connecting again. The IPAD used in the same location connects okay but my main Zwift unit is a Win10 pc. Ive currently grabbed an AppleTV and it appears to have the same issue. At leats it will allow me into the game and I can ride. However no one is riidng around me. Help.&nbsp;

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**Author:** ![Paul\_Allen](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_allen/32/414916_2.png) [@Paul\_Allen](https://forums.zwift.com/u/Paul_Allen)\
**Post date:** [April 23, 2018, 12:15pm UTC](https://forums.zwift.com/t/zwift-not-connecting/12215/2 "2018-04-23T12:15:11Z")

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Did you make sure you opened up the following ports:

**Your router firewall needs to allow all incoming/outgoing Zwift TCP traffic on ports 80 and 443 and all Zwift incoming UDP traffic on port 3022.**

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**Author:** ![Steven\_D](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/steven_d/32/456515_2.png) [@Steven\_D](https://forums.zwift.com/u/Steven_D)\
**Post date:** [May 3, 2018, 7:46pm UTC](https://forums.zwift.com/t/zwift-not-connecting/12215/3 "2018-05-03T19:46:01Z")

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Hi Matt,

You typically won’t see other riders because of your Internet connection. Either you’ve been disconnected from the Internet, a firewall is blocking you, or you have a proxy/VPN enabled.

- As a basic first step, try resetting your router.

- Next, if your Internet connection is otherwise stable, check your firewall and create an exception for Zwift to see if that makes a difference (this includes your anti-virus firewall, router firewall, and modem firewall).

- And if you have a proxy or VPN, try disabling that.

- As Paul mentioned, your router firewall should allow all incoming/outgoing Zwift TCP traffic on ports 80 and 443 and all Zwift incoming UDP traffic on port 3022.

If your’e still having problems after checking those things,&nbsp;please submit a support ticket and one of our Zwift support team members will be happy to further assist you.