# Zwift no arranca

**URL:** <https://forums.zwift.com/t/zwift-no-arranca/12490>\
**Category:** Archived: Tips and Troubleshooting\
**Created:** [June 5, 2018, 4:08pm UTC](https://forums.zwift.com/t/zwift-no-arranca/12490 "2018-06-05T16:08:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![guillermo\_paroldi](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/guillermo_paroldi/32/244221_2.png) [@guillermo\_paroldi](https://forums.zwift.com/u/guillermo_paroldi)\
**Post date:** [June 5, 2018, 4:08pm UTC](https://forums.zwift.com/t/zwift-no-arranca/12490/1 "2018-06-05T16:08:43Z")

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Tengo una laptop con Win 10 y ie5. Y cuando quiero ejecutar el programa este no responde luego de dar en “deja ir”, pasa unos segundos y se cuelga.

Ya he actualizado los controladores de la tarjeta de video (según me aconsejó) y sigo sin que la aplicación se ejecuta.

Por favor díganme qué puedo hacer.

Gracias

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**Author:** ![David\_Kolibaba](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/david_kolibaba/32/416_2.png) [@David\_Kolibaba](https://forums.zwift.com/u/David_Kolibaba)\
**Post date:** [June 5, 2018, 7:06pm UTC](https://forums.zwift.com/t/zwift-no-arranca/12490/2 "2018-06-05T19:06:35Z")

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Lamento que tengas problemas para cargar Zwift.

¿Le importaría enviarnos un ticket de soporte por correo electrónico a [support@zwift.com](mailto:support@zwift.com)? Para resolver sus problemas de arranque, necesitaremos solicitar una copia de sus registros de errores de Windows 10 y la lista de procesos en ejecución:

[https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/](https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/)

[https://support.zwift.com/hc/en-us/articles/203539999-How-do-I-send-a-list-of-my-Windows-Processes-](https://support.zwift.com/hc/en-us/articles/203539999-How-do-I-send-a-list-of-my-Windows-Processes-)

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Sorry to hear you’re having problems getting Zwift running properly.

Would you mind submitting an email support ticket to us at [support@zwift.com](mailto:support@zwift.com)? To resolve your crash concerns, we’ll need to request a copy of your Windows 10 Crash Logs and running process list:

[https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/](https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/)

[https://support.zwift.com/hc/en-us/articles/203539999-How-do-I-send-a-list-of-my-Windows-Processes-](https://support.zwift.com/hc/en-us/articles/203539999-How-do-I-send-a-list-of-my-Windows-Processes-)