We’ve been alerted to an issue on iOS devices caused when those devices are updated to iOS 16 and also when Apple Health Data Access is enabled.
SYMPTOM:
The game will flip from landscape (horizontal) mode, to portrait (vertical) mode like in the image below, and you will be unable to return to the session.
Any update on this bug? The app is completely unusable. I tried the work around and the orientation always reverts to portrait after the apple heath prompt no matter how many times I hard close the application.
Does anyone know when this issue will be resolved? The workaround did not, and does not, fix the issue on my iPhone. I have force-closed, removed and reinstalled it numerous times. There have been 4 iOS updates since the iOS 16.0 launch on Sept. 13 and none of the updates have fixed the Zwift portrait issue. Please advise.
Any new updates?? As with others, I’ve tried the workaround and it didn’t work. Also tried uninstalling and reinstalling. It sucks that I haven’t been able to use Zwift for over a month now even though I’ve been paying for it!
Still no update. Still no communication from zwift. Still totally broken.
If anyone else is experiencing this issue I would encourage you to submit a claim to icloud to have your monthly charges refunded. You can do this in the payment history under icloud in settings.
My claim was process successfully and I was refunded the cost of my subscription. You can then cancel your subscription entirely.