Zwift Game Release: Oct 1, 2018

So far what they’ve continued to say is it’s a BT interference issue, not a problem with Zwift. I’ve checked with Kinetic as well but haven’t heard back yet.

Same issue for me.

Was everything fine before the update with you as well?

Yes, everything was perfect prior to the Oct. update. I haven’t had any connection issues since November 2017 so this has come as a surprise and seems directly related to the Zwift Oct update. I haven’t gotten a Kurt Kinetic update in months so it doesn’t seem probable anything changed on the trainers end. I wrote Zwift support but haven’t heard back yet.

The problem is that I can’t understand why I can play DOTA or Civiliation on min settings on my laptop with intel 3000 but won’t be able to use Zwift. I dont want to spend money on laptop upgrade,I want to spend them on bike upgrade instead…

Same problem here with Bluetooth connectivity. Cannot complete a workout on either of the 2 kickr units in the house ( 1 snap and 1 standard both 2017 and up to date with firmware). Also tested with 2 separate iPads with same results. The app connects and spin down seems to complete. Once the ride starts the power control is either erratic or locks in place after 2-5 miles. Closing out zwift ( no reboots or other environmental changes) and connecting to alternate apps, both the wahoo app and Sufferfest go for hours with no issues with power control. I have noticed one or twice while troubleshooting that at the Bluetooth menu, the kickr is connected, but the controllable option is disconnected.

Same problem here with connectivity to the devices.
I updated Zwift, and now my Kinetic trainer will connect, show some random wattage (e.g. over 27 thousand watts), then shows No Signal in the pairing window. My HR monitor connects well, but regularly shows No Signal for a couple of seconds then reconnects again (Tickr). All firmware (Kinetic and Android) is up to date.

I also tried on Kinetic’s app and on Rouvy without any problems.

Investigating the Kinetic trouble…

@Sam_Fielder @apsverde @David_Schulz @Al_Choiniere

  • Are you all on Bluetooth?
  • What device are you running Zwift on?
  • Are you unable to pair entirely or is it resistance issues?

I am. Android (latest update) on Pixel 3, then Windows 10 (all patched) on Surface Pro 3.

Pairing is intermittent now: connects (but shows crazy wattage), then falls to “no signal” within a few seconds.

iPad mini 4 ( one on iOS 12 one on 11 )
Bluetooth
I’m pairing fine but having resistance issues and occasionally I find that the “controllable” option is disconnected but the power option remains.

Note my setup is for wahoo kickr not kinetic.

One kickr snap that I’ve had for a year without issues and a new kickr , I’ve run through all of the wahoo troubleshooting short of filing a ticket with them including making sure the firmware is up to date. I’m reluctant to open a ticket with wahoo that as the issue is present on two units, and doesn’t happen with other apps.

Hi Guys

After the last update the ‘controllable’ option was disabled - reconnected through menu.

In addition the resistance randomly jumps and drops i.e. cycling at 2.0 w/kg, the resistance will jump to 5.0 w/kg and drop again within a second or so.

This on a PC / ANT+ / Kickr setup.

Never had this issue before the last update.

I am on bluetooth using a Kinetic Smart Control trainer. I am running Zwift on a Dell laptop with Windows 10, connecting with Zwift Companion on android 8.0 LG phone. On the companion app the bluetooth icon is active and shows I’m connected to Smart Control B4:B1:88. On the Zwift app on my laptop, it shows that the Power Source and Controllable are paired and connected to B4:B1 88, but it also says no signal. This just started happening last week after the release. I have never had issues connecting before.

I just received the option to update the app to 1.0.30490 on iOS today. I assume that it is too early to expect any changes regarding device connectivity. Should I hold back to be able to reproduce the issues?

Kinetic Roas Machine Smart Control, BT. Pairs readily with an outrageous power reading then No Signal after a few seconds. Unable to ride in Zwift at all.

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An update to my last message concerning resistance issues.

Zwift updated today, issues no longer apparent.

Excellent!

Ride On!

Just wondering if you looked at this - you can see the edges are all cropped. I’ve tried settings on the TV and the AppleTV, with no changes. Thanks for any thoughts even if it’s just “live with it!”

Mac OS 10.12.6
MacBook Pro 13in Mid 2012

Elite Realtour B+
Garmin Vector 2

No Ant+ or BT signal issues before update.

Now cannot connect or maintain signal with ANT and BT.

Deleted and reinstalled Zwift.

Tried multiple ANT dongles. Shut off all BT devices/BT on Laptop and placed laptop with ANT dongle on the floor within 12 inches of Garmin Vector 2 pedals and Trainer. No change.

Zero Issues in other platforms like Sufferfest. Still running ok and controlling ERG mode in Sufferfest with BT keyboard/mouse powered on and ANT dongle on a usb extension within 12inches of trainer (the normal setup)

Please advise.

Same thing happened to me last week after the update installed. Have you heard anything from Zwift about this? I sent an email to Customer Support.

Running windows 10 with companion app on android. After launching Zwift on the PC with the companion app running on the phone it pairs but indicates No Signal and therefore no speed or power and no resistance. When this first started happening it would let you start the ride but with no speed or resistance but now the Start Ride button doesn’t appear.

My issue has been forwarded to their tier 3 support but it still has not been resolved. I’ve forwarded logs and a bunch of other info. I tried Kinetic support too but they were not able to help either. I have no issues with other software like kinetic app or Rouvy.