Zwift FIT File Corrupt - Can't Sync to Strava or Training Peaks


(Matthew Law (CLS C)) #1

I tried to upload my workout to Training Peaks. Zwift has done this automatically for 3 weeks. It did not work tonight and I received the error message “could not parse file”. The FIT file isn’t showing up on Strava either. I tried using FIT file fix tools with no luck (it fixed the 1 hour workout to be 5 seconds long). Any help would be appreciated.


(Lauren) #2

Corrupted .fit files can happen for a variety of reasons, such as internet connection issues, the version of Zwift being out of date, and rarely it can be an issue on our server’s end or the third party’s end. I’d like you to submit a support ticket so we can help find out why this happened, and help prevent it from happening.