I have been using a Samsung S7 FE tablet for Zwift for the past few years and it has always worked flawlessly. Recently, it starting crashing in the middle of rides. This tablet only has 4GB of RAM, but had the RAM PLUS set to 4GB. I have turned off the RAM PLUS and disabled most unnecessary apps to free up memory. I am not sure if this has fixed the problem. I am wondering if anyone else has had this problem and if they were able to fix it.
I recommend contacting support and asking them to explain the reason for the crash. They can look at your game logs. Android devices with 3GB RAM are still supported so I would expect your system specs are adequate (not what I would call good but it should work).
I have exactly the same problem. If you solved the problem I would appreciate if you could share. @sWill_holdsupwaffle
Same issue here on Samsung S7 FE tablet. Random crashes during workouts.
Unfortunately, the problem is not fixed. If I restart the tablet before a ride and shutdown all other apps, it will usually work for a ride of ~1 hour. However, if I start a second ride it will almost always crash. I am really close to chucking this tablet and getting a new iPad with 12GB or more of RAM.
Something must have changed to the tablets profiles though as it worked before for long time. I started a support ticket, send the logs, but for now i got a generic AI reply to restart the tablet before workout, clear cache, etc
I am not bying other hardware, and I paused my subscription for now and use alternative for my workouts that runs correctly on the same hardware
I am having the same issue. Come on Zwift, this is unacceptable. I’m sure you know someone with a galaxy tablet. Borrow it and get yourself all geared up for a workout. And then get ready for the whole thing to crash and lose all the workout history somewhere between 1min after you start and 1min before you finish. I’m one crash away from dropping zwift and moving to another app.
Nicolas. Did you open a support ticket?
Greetings, CVI.
No, I have not submitted a support ticket. I thought that enough users had reported this problem, that Zwift would consider this to be a general issue, and not specific to a user/machine. I will submit a ticket now.
I believe it is a game stability issue related to that specific hardware, and more support tickets is the way to get more attention to it. Support tickets = reporting. Forum posts = might get noticed or not.
I will reopen mine (they just closed it with a general AI response) and refer to this topic also
I replied to the AI email and AI Support will escalate the ticket to real support 
Will update when i have news.
feedback from support
I can confirm this is a known issue, and I’ve flagged it for our engineering team so they are aware.
To resolve this, please delete and re-install Zwift by following the steps in this article. Additionally, please close all unnecessary background applications to free up available memory when you run Zwift.
Did following that advice do anything for you? Like reboot the tablet before running Zwift, and don’t touch any other app. Does it make a difference?
I wonder what you would see in Settings → Battery and device care → Memory
I have taken those steps and still see occasional crashes. However, the weather is nice and I haven’t been Zwifting much, so my statistics are small.
Same here; there were still occasional crashes. Now I put my subscription on hold, so cant test anymore, I gave up; because very fustrating crashing during a structured workout.
I have the same problem with the same tablet. It’s getting really irritating. Never had that problem before, but lately it’s been crashing constantly.
One thing I did was scale down the RAM Plus option to 2 GB but it still crashes. Now I’ve turned it off completely. We’ll see next time if that did anything.
Also sent a message to support now.
Had another crash at 40min into ride today.