Zwift Connection Failure at Random times

Bugs and Support
1

Hello all,

I have been experiencing these random connection failures during my rides recently. It occurs more and more frequently as my ride goes on. My heart rate will stay connected to the app but everything that comes from my Wahoo Kickr like RPM, watts, etc, they all stop connects for sometimes five second and sometimes for one minute then it resumes. I have tried all the methods that I could think of: restarting and redownloading Zwift, spin down my kickr, switch to ANT+, but none of those fixes worked. Does anyone out there has any other ideas of what is happening and what could be a good fix? Thanks

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2

Two things I would try: (1) use the Wahoo app to test the trainer, with Zwift shut off, and see if you can replicate it, (2) use the Zwift Companion app for pairing via your phone and see if you get the same problem.

Also, make sure there is absolutely no chance that you have Zwift running on two devices. If you have the app installed on a phone or tablet in addition to your PC, delete it from everything except the PC so there is no chance of a competing instance trying to connect to the trainer.

If you do all that and the trainer is not happy when paired only to the Wahoo app, contact Wahoo support.