Earlier in the year, my Zwift cog started to skip under torque (anything over 300 watts would skip the chain). Outside season hit, and I just got my bike back from a complete tuneup and its riding amazing. However, wildfire smoke here in Bend has me needing to use my trainer today, and it is completely non functional right now.
This is what Im getting. Bike is shifting fantastic outside, smooth as butter. Brand new, as in less than 30 miles on it chain. Its dust season here so I apologize for the tent/bike having a light coating, we RV full time.
Hi @Zach_Johnston, welcome to the Forums! My name’s Oscar, working with the Zwift Support team.
I really appreciate all the information provided and the video included. I know how important it is for you to report issues with your Zwift Cog. Don’t worry, I’ll be providing information.
I would like to let you know that I checked our system and I was able to see that you already submitted a support ticket and our team it is working on your case, and we suggest we continue via email.
Thats awesome Oscar, if thats the most efficient way to get support then email is great. Good to know that everything is synced up and the video is available for my case. Thanks!
