During my rides, the Zwift Click randomly disconnects and I have to reactivate it by going to the menu. The firmware version is up to date and so is the app. I even changed the battery but no change. Can you help me?
Hi @P_Nicolas
Hi. Welcome to the forums. This is Haziel from Zwift. I’m glad you shared your concern here. I understand how having constant disconnection with your Zwift click might affect your experience with Zwift.
After reviewing the information on your account, I recommend you check that the settings on the game have virtual shifting on, please check this article In-Game Settings for Cycling.
Once you have confirmed this and if the issue persists please check this other article Zwift Click Connection Issues.
Especially the article for BLE or ANT+ troubleshooting.
I hope this helps, and if the issue persists, please contact us
I am also having the same issue with my Click. This started when I shifted from PC to my Android Tablet. It connects well - but then disconnect (almost looks like it goes to sleep) and I have to go back to pair/connect it manually after each disconnection. Really frustrating.
Hi @Haziel_P
Despite all the advice on the information pages on your site, the problem persists.
Zwift click always goes to sleep / or disconnects during my rides. It’s really annoying and frustrating.
Help me please.