Zwift App is not responding


(Rosario Gallo) #1

Issue 1: I click  “Ride”  the program opens and does not respond.

Issue 2: Zwift requires Open GL 3.1 - I updated my graphics card and am not sure if it works.  

Issue 3: Just received an error on startup:

Zwift encountered the following error: The remote name could not be resolved: ‘us-or-rly101.zwift.com’ If the problem persists please contact Zwift support.

 


(Lindsay Ruppert) #2

Hello, Rosario.

I’m sorry you’re having these issues! Can you please submit a support ticket?

http://bit.ly/ZwiftSupport

Please include your ComputerSpecs.txt, launcher_log.txt and log.txt files located in Documents/Zwift/Logs. Right now we are experiencing a high influx of tickets, but our Customer Support team is working hard to address them all in a timely manner and will work with you to resolve it as soon as they are able.