Zwift app crash

Having issue regarding on the zwift app. I have a ride on the map at four hoursemen watopia. For about 7hour and unlock a lot of item plus level up. But when I check in my account was still remaining the previous level and found nothing item given from the race.Can your team kindly check on the issue.

Your activity is showing in ZCA (Zwift Companion App). Any chance you are logged in on more devices?