Z117 error message after a 6 month hiatus

there are an error code, here is a screenshot.
I can’t to access zwift.

You haven’t attached anything? What is the error code?

Hi @Marjorie_Dugas welcome to Zwift forums!

Shuji at Zwift HQ here. I see you’ve also contacted my Support colleagues via email. We did a little digging into what might be happening in your case since it appears you’re returning to Zwift after a six month break. We’ve introduced several versions of the Zwift launcher app since then, and you’re using an outdated version that may be contributing to your error message.

We’d reccommend you do a complete deletion of all things related to Zwift, and a fresh install of the latest versions of the app downloaded from here. Here’s the step by step instructions. If you have any custom workouts saved, be sure to move those out of harm’s way first.

Would you let us know if that solves your Z117 error message? FYI - you should also read about known reasons for the Z117 error message