Xiaomi Redmi 4 Prime - Menu labels missing

(Georgi) #1

Labels in menus are not rendered on my Xiaomi Redmi 4 Prime. Zwift version is v69-1.0.36882. Clicking on buttons works but labels inside menus are also missing.
Here are screenshots

(zwill) #2

Georgi,
First off, a WARM WELCOME to the Android Zwift community.

Appreciate the screenshots - whoa! This is the first report we’ve seen of this type. White boxes mean textures are missing, so I suspect some kind of botched download from google play.

  1. Did you install the game via the play store? (some people grab unauthorized apks from other sites)

  2. Can you uninstall and install the latest version 36885 and let us know the results?

  3. If (2) does not resolve, can you please open a ticket with support@zwift.com, provide as many details as possible, and mention that you posted here?

Thank you for your patience as we sort this out.
Will
Android Platform Lead

(Georgi) #3

Will,

I have reinstalled to 36885 and gave it a try. Unfortunatelly it doesn’t resolve the problem. I am using Google Play to download and install so no doubt about the version I’m using. Here are ver 36885 screenshots , I will contact support@zwift.com as you have advised.


Thanks!
Georgi