Updated to the latest version of the Zwift app on Windows last night (2025-12-18 ~20:40 CET).
Entered a race, and got Connection failure 7 or 8 times. When that happened, everyone disappeared (both character and list on the right), and I lose all draft almost instantly.
I noticed that it happened mostly (if not exclusively) after either sending a chat message or giving kudos. I can’t remember the first occurrence yesterday, but the other 6-7 times was after an «online» input.
I have never had network issues with Zwift before, and have been riding for about 41 hours.
Edit: I would like to add that I rode the day before using the same device, so the update cannot be more than a day old.
This issue is most likely at your end. Try rebooting your network equipment (router etc) for starters.
Hi @Fredrik_Svendsen, welcome to the Forums! I’m Francisco from Zwift Support.
I reviewed your log files from yesterday and noticed two events flagged under connectivity alerts, indicating that the Zwift server disconnected from your Windows device. I also checked our Zwift Status page, and everything looked operational at the time.
Since you mentioned the disconnects often happen after sending chat messages or giving Ride Ons, this points to a possible network hiccup when Zwift tries to send data out. To help narrow things down, I’d recommend checking out these support articles:
If the issue persists, please contact us directly via email so we can investigate further: support@zwift.com.
Ride On.