When playing I can see my data and hear bikes but not see anything


(Pete Cowen) #1

When playing I can see my data and hear bikes but not see anything Other than a screen that flashes from Orange to beige. 

I adjusted the screen resolution and reloaded the game a couple times but it made no difference.

im using a basic laptop 

 

 


(David Sack 50+) #2

I also had this happen on my last ride on Monday.  I exited the application and restarted and it seemed to fix it.


(Pete Cowen) #3

I have uninstalled and reinstalled the program but its still the same.

 

Any ideas?

 


(Crystal Haggard ZHQ) #4

Hi Pete, 

Please open a support ticket and send us your DxDiag report.  We will help you figure out why Zwift isn’t working on your computer. 

Below are instructions on how to send a DxDiag report:

https://support.zwift.com/hc/en-us/articles/202602409–Troubleshoot-How-do-I-Send-a-DxDiag-Report- 

Thanks!


(Peter Rissler) #5

I’m having the same issue. Installed on a laptop.


(Peter Rissler) #6

I updated the graphics driver and it appears to work fine now.