Was Zwift Hub One ready for service?

We received a Zwift Hub One and there was no clicker in the box (yes; we contacted support). Even as a fixie bike, it won’t connect to the Zwift Companion on Iphone 14 or 15 through brand new Apple TV for a firmware update (yes, we’ve read all the troubleshooting threads). It’s loud.

Was this thing really ready for prime time? I feel like a dumb beta guinea pig at this point.

My quick-release adapter won’t even come off, so it’s unusable. Talk about a letdown.