I have been training on a 5 yr old KICKR V6 and a brand new laptop with no issues for the last 2 weeks during the trial period that ended today. I was prompted with a message to pay the subscription at the start of my planned workout. Zwift would not connect to the KICKR after paying $218.49 for the annual subscription.
I’ve tried everything I can think of. Has anyone experienced this issue?
I was able to connect to my phone, but I prefer not to use it.
Is the laptop signed in with the account that you’ve used to pay for the subscription with, also make sure you’re signed out of Zwift on the phone
Hi @Jason_Pecoraro welcome to Zwift forums.
Shuji at Zwift HQ here.
Your subscription status is not related to your trainer’s ability to pair to the game. Aside from the pop up about the subscription, what symptoms did you notice once you got past the Pairing Screen and spawned in the world?
I peeked at your server logs from today’s first session that you did on the Windows 11 machine. where you started the Active Offseason Week 8 FTP Test on Classique, but rode less than 1 mile. Did the avatar move / not? Did the trainer resistance feel different than what you expect?
First and simplest thing is to reboot the trainer and PC. I trust you’ve done both of those things?
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The Kickr V6 wasn’t released until late 2022. If it’s 5 years old, it isn’t a V6.
Is it possible that you paired the Kickr to the phone using bluetooth (say if you were connected to the trainer using the Wahoo app) - that would stop the trainer from connecting to the computer using bluetooth.
Yes, 2020 so it’s a V5 and yes, initially I was exploring Zwift’s free trial through my phone then later downloaded the app to my new laptop. I completed several rides via the computer afterwards. Like I said, the laptop could not locate the KICKR right after the annual membership transaction was made. Since then I have been using my phone to ride. Hopefully it will eventually work. If not then I guess I will uninstall the apps from both devices and strictly use the laptop going forward.
Try force closing it on the phone, then see if you can log in on the laptop