Wahoo Climbing Mission 2022 FAQ

Paolo_Cattaneo · January 29, 2022, 9:57pm

My Jan 24th ride is still not credited

Stefan_Hodek_DIRT · January 30, 2022, 3:18am

Got the mail for finishing and entering the draw for the bike, but none for the other two

Tjeerd_Boudri · January 30, 2022, 5:23am

My ride on the 24th is still not credited. Also did not receive an email!

Raffaele_Dozio · January 30, 2022, 11:03am

Hi! What did you do to make it happen? Pls

Dean · January 30, 2022, 11:17am

Hit up Support and they will sort out the credits. See details in Zwift’s post above …

Richard_Dodds1 · January 30, 2022, 1:18pm

Hi I spoke to one of there online advisors in the support and informed them of the situation and they credited the following day

Raffaele_Dozio · January 30, 2022, 1:37pm

Hi Mr. Richard Dodds,
I would like to thank you very much for helping me and answer to me.
It is a pleasure to be part of Zwift people in the world
Raffaele Dozio

Richard_Dodds1 · January 30, 2022, 7:32pm

No worries mate, hope you get sorted

Raffaele_Dozio · January 31, 2022, 1:52pm

Hi Richard Doods,
Unfortunately it didn’t work, I was not credited.
Do you think somebody can help me?
Thank you
Raffaele Dozio

Raffaele_Dozio · January 31, 2022, 2:23pm

Hello James Bailey,
it’s Raffaele speaking, writing, i hope you are right, because on january 24 around 15:00 pm Italian local time i made 2 ride, TdZ 5 and London Surrey Hills , but still right now jannuary 31 15:25 i am NOT credited for that 2 ride. Thank you if you will be able to help.

Raffaele_Dozio · January 31, 2022, 2:27pm

Hi unfortunately i still have not been credited for my 2 rides on january 24 around 15:00 italian local time. What can i do? Thank You

Mike_Rowe1 · January 31, 2022, 2:30pm

@Raffaele_Dozio, you need to contact support. support.zwift.com

Raffaele_Dozio · January 31, 2022, 2:31pm

I did it, but right now nothing changes

Mike_Rowe1 · January 31, 2022, 2:34pm

When did you contact them, was it over the weekend? You may just need to be patient and wait for a response.

Raffaele_Dozio · January 31, 2022, 2:37pm

I contact them the 27 and yesterday 30 january

Raffaele_Dozio · January 31, 2022, 2:41pm

It did not work unfortunately

Mike_Rowe1 · January 31, 2022, 2:47pm

You just need to be patient, when you contacted them again on the 30th it put you in the back of the line for support. I’m sure they don’t work on the weekends either.

Raffaele_Dozio · January 31, 2022, 2:49pm

Ok i will be patient.
My i ask you the exact way to contact them, i don’t want that i made it wrong

James_Zwift · January 31, 2022, 2:55pm

Try going here: Completing a Campaign or Mission

And selecting contact support at the bottom. If you have done something similar already, you don’t need to do it again.

Raffaele_Dozio · January 31, 2022, 4:08pm

thank you very much, i think i did something similar, not from that link, but from official support for Zwift , and i sent an emai and a message to ambassador (i suppos it you and other in these chat.
i will wait and let you know