# Virtual shifting on Tacx Neo 2T **URL:** \ **Category:** General Discussion\ **Created:** [October 10, 2025, 2:53am UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400 "2025-10-10T02:53:40Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Lauren\_Kirk\_Robinson](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/lauren_kirk_robinson/32/393128_2.png) [@Lauren\_Kirk\_Robinson](https://forums.zwift.com/u/Lauren_Kirk_Robinson)\ **Post date:** [October 10, 2025, 2:53am UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/1 "2025-10-10T02:53:40Z")
I have the Tacx Neo 2T and just purchased a zwift frame. I thought with the recent announcement that virtual shifting working work Tacx Neo 2T. I just got it home and all hooked up and it’s saying virtual shifting isn’t compatible. Do I need to buy the cog and click? That seems like a waste if it has to be taped to the handlebars and doesn’t work with the integrated shifters. ---
**Author:** ![Milan\_Rost](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/milan_rost/32/407827_2.png) [@Milan\_Rost](https://forums.zwift.com/u/Milan_Rost)\ **Post date:** [October 10, 2025, 3:29am UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/2 "2025-10-10T03:29:38Z")
Did you update the firmware? Garmin Tacx Training App for Neo, Zwift Companion App for Zwift Ride. . ---
**Author:** ![Roman\_Edelhelfer](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/roman_edelhelfer/32/456647_2.png) [@Roman\_Edelhelfer](https://forums.zwift.com/u/Roman_Edelhelfer)\ **Post date:** [October 10, 2025, 7:26am UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/3 "2025-10-10T07:26:48Z")
… and connect via bluetooth (not ANT+) ☝ ---
**Author:** ![Rich](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/rich/32/431690_2.png) [@Rich](https://forums.zwift.com/u/Rich)\ **Post date:** [October 10, 2025, 8:08am UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/4 "2025-10-10T08:08:13Z")
as mentioned you need to update the firmware on the 2T for virtual shifting ---
**Author:** ![Jose\_M2049](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jose_m2049/32/527388_2.png) [@Jose\_M2049](https://forums.zwift.com/u/Jose_M2049)\ **Post date:** [October 10, 2025, 6:31pm UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/5 "2025-10-10T18:31:54Z")
Hi @Lauren_Kirk_Robinson, Thank you for your post in the Zwift forums. This is Jose from Zwift Support. We’ve identified a known issue where some trainers may appear incompatible with Virtual Shifting. To clarify, you do not need to purchase the Zwift Click or Cog separately; you already have the handlebars, and they should work as expected with your setup. As a first step, please try [reinstalling the Zwift app](https://support.zwift.com/re-installing-zwift-BymCF82TH#:~:text=App%20Store.-,Apple%20TV,Ride%20On.,--The%20Team%20at), as this often resolves the issue. I also see that you’ve already opened a support ticket. If reinstalling doesn’t solve the problem, please continue with that ticket so one of my colleagues can assist you further. In the meantime, if you have any additional questions, feel free to reply here or reach out to us directly. Thanks. ---
**Author:** ![Lauren\_Kirk\_Robinson](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/lauren_kirk_robinson/32/393128_2.png) [@Lauren\_Kirk\_Robinson](https://forums.zwift.com/u/Lauren_Kirk_Robinson)\ **Post date:** [October 10, 2025, 7:13pm UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/6 "2025-10-10T19:13:45Z")
@Jose_M2049 thank you for responding. I uninstalled and re-installed and am still getting the “not compatible” message. I’ve also tried connecting on my PC and on AppleTV. Appreciate any help so I can get riding! I have not been contacted by one of your colleagues yet. ---
**Author:** ![Paul\_Southworth](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_southworth/32/538336_2.png) [@Paul\_Southworth](https://forums.zwift.com/u/Paul_Southworth)\ **Post date:** [October 10, 2025, 7:28pm UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/7 "2025-10-10T19:28:34Z")
Do you see firmware 2.6.0 in the Tacx app? > [@Zwift Ride Riser for Tacx Neo 2T](https://forums.zwift.com/t/zwift-ride-riser-for-tacx-neo-2t/653934/11): > > You have to update your TACX NEO 2T to firmware V2.6.0 to enable virtual shifting. Open the TACX Training app, connect your NEO 2T and update the firmware. After updating the firmware, connect the trainer to your PC (if you use a PC) over Bluetooth and then on Zwift settings/hardware you will see th… ---
**Author:** ![enricoclaudio](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/enricoclaudio/32/507753_2.png) [@enricoclaudio](https://forums.zwift.com/u/enricoclaudio)\ **Post date:** [October 10, 2025, 7:45pm UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/8 "2025-10-10T19:45:22Z")
You have to install the TACX Training app in your phone. Open the app and connect the NEO 2T to the app then you will be prompted to update the firmware in your NEO 2T. Update the firmware, disconnect the NEO 2T from the TACX Training app, open Zwift, connect the NEO 2T to Zwift over Bluetooth and then enable virtual shifting going to Settings/Hardware. ---
**Author:** ![Lauren\_Kirk\_Robinson](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/lauren_kirk_robinson/32/393128_2.png) [@Lauren\_Kirk\_Robinson](https://forums.zwift.com/u/Lauren_Kirk_Robinson)\ **Post date:** [October 10, 2025, 11:13pm UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/9 "2025-10-10T23:13:40Z")
@enricoclaudio Thank you! Rookie move, I guess. I never disconnected the trainer from the Tacx app. I’ve been fiddling with it all day! It’s working now! I appreciate you breaking down each step for me. Have a great weekend. ---
**Author:** ![Milan\_Rost](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/milan_rost/32/407827_2.png) [@Milan\_Rost](https://forums.zwift.com/u/Milan_Rost)\ **Post date:** [October 11, 2025, 3:09am UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/10 "2025-10-11T03:09:29Z")
> [@Lauren\_Kirk\_Robinson](#): > > I never disconnected the trainer from the Tacx app. I’ve been fiddling with it all day! Sorry, I forgot to mention it in my first posting… 🫣 ---
**Author:** ![JonasHvideberg](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jonashvideberg/32/532142_2.png) [@JonasHvideberg](https://forums.zwift.com/u/JonasHvideberg)\ **Post date:** [November 4, 2025, 6:07pm UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/11 "2025-11-04T18:07:15Z")
![WhatsApp Image 2025-11-04 at 19.05.28](https://global.discourse-cdn.com/gozwift/original/4X/0/c/2/0c2bb81cd9f340e4e28d36aa87733db16c14964d.jpeg)Hello, I also struggle to get the Neo 2t to work with Zwift click and cog. Both have latest firmware and they are disconnected from the Tacx app, but still it states that my trainer is not compatible. I’ve reinstalled both Zwift and Tacx, and tried on my computer ---
**Author:** ![Paul\_Southworth](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/paul_southworth/32/538336_2.png) [@Paul\_Southworth](https://forums.zwift.com/u/Paul_Southworth)\ **Post date:** [November 4, 2025, 6:15pm UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/12 "2025-11-04T18:15:38Z")
Any chance you have an ANT+ adapter in your system? If so, pull it out and try again. ---
**Author:** ![JonasHvideberg](https://sea2.discourse-cdn.com/gozwift/user_avatar/forums.zwift.com/jonashvideberg/32/532142_2.png) [@JonasHvideberg](https://forums.zwift.com/u/JonasHvideberg)\ **Post date:** [November 5, 2025, 6:31am UTC](https://forums.zwift.com/t/virtual-shifting-on-tacx-neo-2t/657400/13 "2025-11-05T06:31:59Z")
No, I’ve tried both on my Iphone and PC and no ANT+ attached to neither