They already told us what we needed to do in the original post.
“If you did not receive your elevation progress, please open a support request at the end of the mission (December 23, 2018) letting us know dates and how much elevation you were missing. We’ll add the unlocks and entries accordingly.”
I guess I’m not exactly sure what else you’re looking for. Also, let’s take a minute to put things in perspective…it’s just virtual miles in a virtual world…nothing worth raising our blood pressure over. #FirstWorldProblems