UPDATE (1/28/2019) Run avatars stopping and starting during their run

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(KolzManz) #21

No worries - thank you @Josie.L


(Janick) #22

Hi, I am having this problem. Bought my footpod a few weeks ago. Had to change the battery twice already. Changed the battery last Monday. Today, tried to go for a run, the zwift pod pairs, but I cannot get the avatar to move. Tried at different speeds. Tried reloading the app. Tried with my apple TV, with my ipad, with my iphone. Removed and reinstalled the battery multiple times. I do not know what else to do. Most of the people I know bought the garmin footpod, and have no problems whatsoever.


(Josie) #23

Hi Janick -

Could you please force quit out of all Zwift apps on the Apple TV, iPad, and the iPhone? Open Zwift on one device, and try pairing again. See if the issues persist.

May I ask what footpod you are using, as well?


(Janick) #24

Thanks or your response!

I have the zwift footpod.

I’ll try againg tomorrow, too late tonight. You are right it’s possible that I might of been logged into the app on more than one device.


(Ames) #25

Wow, I thought it was just me, or the Zwift Pod being a terrible device. Hardly could go for a run without it dropping out, extremely frustrated, especially when it did it on a 5K trial race to get my pace. Upgraded to the $200 Stryd foot pod with the promise of training with power. Had the worst connection issues last night. Tried with multiple devices, multiple gyms (thought maybe it was a WiFi issue), both foot pods, Bluetooth, Companion, took me about 45 minutes before I could get things satisfactory enough to run. Was so frustrated and wiped out, just quit after 2 miles.


(Josie) #26

Hi Ames,

Since you are trying multiple gyms, it could be an issue of bluetooth interference. It’ll be hard to eliminate some of these things, but it’s worth looking into. Is your Stryd fully charged, and up to date on any firmware?


(Josie) #27

No problem, Janick. Please let me know if you continue to have issues, or if you haven’t already open a support inquiry and we can investigate further.


(Ames) #28

What I meant when I said multiple gyms, is that when it wouldn’t work in one, I went to another facility to see if it would work there. I live in an apartment complex where each building has its own small “gym”. It’s a group of 5 buildings, and in one day, I hit up 3 of them after it wasn’t working in my regular one.

I’m a tech junkie, it’s what I do for a living, and did every problem solving trick around.

7:00 pm

  1. Made sure all devices were sufficiently charged.

  2. Restarted each device, one at a time, when they failed to connect when my computer wouldn’t to see the companion app, which has really been the only way I’ve been able to successfully connect with the foot pod.

3 When I couldn’t get the computer to recognize the footpod (only option, companion app grayed out), that’s when I went to another workout location.

7:25

  1. At the 2nd facility, the computer initially found the companion app and I was able to connect with my footpod. But then, it kept disconnecting, and I would have to go through quitting the app and start all over.

7:45

  1. Third facility, same issues. So I finally decide to just use the app from my phone. Footpod connects and I’m off! But when I started running, my avatar just stood there and stretched.

  2. Tried one last time with the computer and companion app after restarting everything and all is going well. 2 miles in, I’m exhausted and just thrown in the towel.

8:15

  1. Go home.

Amy Plant, MEd


(Janick) #29

I had also contacted zwift via a support inquiry and I was told that I need to update the footpod via the milestone app, which I did this morning, and the issue seems to be resolved after a test run.