Unable to update Kickr Snap firmware

I’m having resistance issues with my Kickr Snap. Troubleshooting with Wahoo doing many of the suggestions already here on this forum. Wahoo tells me the latest firmware update for my 17 model is 3.4.68. The kickr shows an older firmware and the Wahoo Fitness software shows the same outdated version BUT it says it’s the latest and doesn’t give me the option to get to 3.4.68. The force update process also does not allow me to update. I confirmed my IOS devices are all running current software. Anybody else have this prob and were they able to fix it? Sure do wish Wahoo support had some weekend hours…another weekend wasted!