Unable to Join Race

Bugs and Support
#1

Hi there -

Today I intended to do the 4:10 PM PDT Tour For All Stage 5 Race. I signed up via the companion ~30 minutes before the event, and I got the reminder 15 minutes out. I was on Zwift pre-riding ~20 minutes before the event.

The join event option never popped up on either device. I restarted PC Zwift, I restarted Companion, I left and rejoined the event in companion. I then left the event again in PC Zwift, and it kept offering “join” in the upper-right column of events, but clicking it wouldn’t actually do anything. Finally the race started and it was too late.

The only reason I can think of for this was that I’d already done the race once - is there a limit on riding each map once? I’ve done both “short” and “long” versions of the other rides, but not tried the same one twice…this was the first time.

Thanks!

#2

…and now this appears to be happening with this event too…guess I’m not racing this today either. Help, Zwift?

#3

You mention that your signed up through ZC ~30 minutes before, and then got a reminder 15 minutes beforehand. Where did you get this reminder? And you say you were on Zwift warming up about 20 minutes before the event. So I would think you should have seen the ‘Join Event’ button in the lower left corner or the screen, as well as received some notices through the Companion app. (Provided of course that you had signed up in the ZC app before actually starting Zwift.)

Also, after you left and joined the event in ZC and in the game, you mention that you had the ‘join’ option in the list in the upper right of the screen. In one of the most frustrating (for people new to Zwift) UI options, you have to select that you want to join the event (as well as which category, if there are multiple), you then have to select ‘Ride’ at the bottom of the screen, at which time Zwift should put you into the game with the ‘Join event’ button in the lower left corner. You can’t actually join directly from the selection screen.

1 Like
#4

Hi @John_Langrish

You need to be in the game and riding, then you will see a join event in the bottom left corner.

image

#5

If this “Join Event” button had popped up, I wouldn’t have written any of this message. I’ve done ~25 races/events on Zwift so far, and it’s always worked before.

It turns out today, that message DID pop up - after I wrote my second message, but just before the race started. What is the timing it’s supposed to appear? Yesterday I was riding from ~20 minutes before right until the start time (and the companion said “race started” in the event listing) and it never popped up.

#6

It pop up from 30 minutes before the start.

When selecting a event do it before opening Zwift or while you are riding. Don’t do it while on the start screens.