So almost a week since this major bug affecting thousands of users was reported, and no action from Zwift still?
The fact that Zwift developers and management are getting to the end of the day and going home leaving this unresolved day after day is just staggering. It would take literally minutes to roll back this completely failed release. Any other competent tech company would have done this on day one.
Zwift seems to be in complete denial and simply ignoring the chaos this is causing. The zwift status page lists “No incidents reported” for the last 7 days, which is just a joke. This is management failure at Zwift, pure and simple.
That doesn’t work for us unfortunately, Stephen. My wife and I have lost rides in the last couple of days and then read about quitting the app after warm up and restarting for the event. We both rode today and both events didn’t sync to Strava and no fit file available on the Zwift website, although the main page displays a photo and basic details of the ride.
Today my wife’s ride was the WTRL Classics ride and not only are there no details on Strava but no results yet showing on the WTRL website, so I hope everyone’s rides haven’t been lost! All the power data is showing up on Zwiftpower, though, which is something, I suppose.
Almost waiting a week now for my Ven-Top meeting to be uploaded. I understand that there can be problems, but the communication about the issue is horrible as well. Does anyone have news on the corrupted files and if there will be a way to recover them?
Yup still exists on ATV. I even read the zwiftinsider article last night, but when I crawled to the trainer this morning for Zwift Classics Race totally forgot about the workaround. Ended up with fit file showing 3 seconds of data for the race, but I still have my 6 minute warm up saved. Yay. Tried downloading the fit file from zwift and zwiftpower, since they show the right time, distance, power, but when I reupload fit file still only shows 3s worth of data.
My take, reading on here and from trying to salvage the .fit files is that it’s not possible to do this.
I’m hoping Zwift HQ may have the files somewhere in the depths that we may at some point be able to access. But that hope is dwindling now.
Sorry about your lost rides. There are many 1000’s of us out here using ATV who are in the same situation.
Some may have left Zwift already. I’m considering that as an option but if truth be told, when Zwift is working it ticks all the boxes for me. I like the Zwift community and I’m not sure what other options available would do the same for me.
That’s such a bummer. To be sure, after you restart the app to join your event, you’re making sure to not pedal at all before clicking “join event” so that the timer reads 0:00, correct? From what I understand, even just a few seconds of time being ticked on the timer before clicking “join event” will screw up the .fit file for the event.
@Craig_Roberts_PLCC and @Petoz
The only way that FIT files can upload to Zwift’s servers is through a successful ending of a session. I hate to break the bad news, but there’s no way to retroactively upload sessions.