trainer will not spin

(Jess S.) #1

Even when the watts level is really low, the trainer will not spin.  It is like it is stuck on.  Usually after it has gone up and down a few times, then eventually, it will not spin at all. 

(Eric C. (Zwift HQ)) #2

Hi Jessica,

This sounds like a hardware issue rather than software. What kind of trainer are you on?

(Jess S.) #3

I have a Wahoo kickr snap.

(Eric C. (Zwift HQ)) #4

Have you tried contacting Wahoo support?