We are working actively to fix issues with misrouting on Tour de Zwift.
After some investigation, it looks like some Zwifters are on old game versions of Zwift. I highly suggest making sure you are up to date. While this is not the only cause for the misroutes, it will help us narrow down where the issue lies. If you are on the latest build, and have been misrouted - please open a support request with your logs from the affected event, and we will investigate further.
If you did not receive credit due to the misroute please send in a support request as well and our technical support team will assist you as soon as possible.
Thank you for helping and being patient with us!