What is the SLA for ticket response/ resolution please?
raised one over 24 hours ago and no reply. Not great service for paying customers?
Hi S Nail,
We are experiencing an extremely high volume of support requests and are doing our best to answer them in the order they are received. Your patience is appreciated.
Ok but only so much patients people will have to pay fir something they can’t use.
Hi S Nail,
Totally understand. We are going as fast as we can - we are human after all 
But I’ll see if I can get someone to look at the issue today.
Just for reference, about how far back is the backlog? Knowing that, we can manage our expectations accordingly